Commonly Asked Questions
We believe everyone should have access to a caregiver of their choice, control over how care is provided, and a dedicated service to assist in facilitating their care journey.
Services
Common services include daily living assistance, therapy, community access, and more. Each service is tailored to meet individual needs, promoting independence and well-being.
Browse our website for a list of all services provided, or contact us to see how we can help.
You can access NDIS funding by applying for eligibility and developing a personalised plan with the help of a support coordinator or NDIS planner. This plan outlines the supports and funding you are entitled to receive.
Our staff are qualified professionals with experience in disability support and therapeutic care. They undergo regular training to ensure they meet industry standards and provide high-quality, compassionate care.
Yes, you can choose your support worker or therapist based on your preferences and needs. We strive to match you with professionals who align with your goals and personality to ensure a positive support experience.
We have strict safety protocols in place, including staff training, regular assessments, and adherence to NDIS guidelines. Our goal is to create a safe environment where clients feel secure and supported at all times.
Scheduling & Logistics
We provide after-hours support through emergency contact services. You can reach out to our team for urgent assistance, ensuring continuity of care whenever you need it.
We regularly review your support plan to accommodate any changes in your needs or goals. Our team collaborates with you to ensure that the services provided remain relevant and effective over time.
Yes, we offer transport assistance as part of our services to help you attend appointments, social activities, and community events. This support enhances your accessibility and participation in various engagements.
You can provide feedback or lodge a complaint through our dedicated channels, such as our website, email, or directly with your support coordinator. We value your input and strive to continuously improve our services based on your feedback.
Yes, we offer respite care services to provide caregivers with a break while ensuring continuous support for the individual. This allows caregivers to recharge and attend to their own needs while feeling confident that their loved one is well cared for.
We focus on empowering individuals to develop skills and confidence in performing daily activities independently. Our support plans are designed to gradually increase autonomy while providing necessary assistance and encouragement.
General
We provide a range of assistive technologies such as mobility aids, communication devices, and home modifications. These technologies enhance safety, accessibility, and independence for individuals with disabilities.
We respect and celebrate cultural diversity among our clients and staff. Our team undergoes cultural competency training to provide inclusive and respectful care that acknowledges and respects individual cultural backgrounds.
Yes, we encourage active participation in decision-making regarding your care and support services. Your preferences, goals, and feedback are integral to developing a support plan that meets your unique needs and aspirations.
We provide transition planning support to help individuals navigate life changes such as moving to independent living, transitioning to different support services, or preparing for educational or vocational transitions.
Yes, we offer advocacy and liaison services to support individuals in accessing and navigating various community services, healthcare providers, educational institutions, and other support networks.
Fees and payment options vary depending on the services and funding arrangements. We offer transparency regarding costs and can assist you in understanding funding options such as NDIS plan management and self-management. For more information, visit our Funding page.
We maintain collaborative relationships with healthcare professionals such as doctors, therapists, and specialists. This collaboration ensures coordinated care and supports holistic approaches to managing our clients’ health and well-being.
Ready for better care?
We’re truly dedicated to the health and happiness of each of our clients and their families.
